Our Frequently Asked Questions (FAQ) & Answers

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GENERAL FAQ’s

Where do I start?
Answer: Start with your date, without availability we will use no more of your time than necessary.
How far in advance do I need to book with you?
Answer: Bookings happen quickly, do your best to book as soon as you know your date.
What exactly is free delivery, do you charge travel charges?
Answer: With how competitive our pricing is on all of our services we do charge a small fee for events outside of a 10 mile radius of Orlando 32810 with rates including almost the entire state of Florida. Custom rates can be discussed for destination events.
How long have you been in business?
Answer: Nicholas & I have been working together on Uptown Downtown for three years, so I guess you could say you are supporting a start-up!
How would you describe your style for Photo & Video?
Answer: Artistic, Classic, Documentary, Dramatic, Lifestyle, Modern, Vintage
How would you describe your working style?
Answer: Proactive, direct and most importantly friendly. With proper scheduling, confirmations and check-in’s we strive to give you confidence in us.
What do you think distinguishes your work from that of others?
Answer: The uniqueness that is who we are, is expressed in everything we do and we hope you love it.
Do you have a portfolio I can review? Is all of the work yours, and is the work recent?
Answer: Yes, yes and one more yes. You can find our work throughout this entire website that is all us and the most up to date.
What type of equipment do you use?
Answer: Drawing from years of experience not only in photography but in technology from building our own computers and website, rest assure we choose the latest technology that produces our great work that you can see right here. Technology especially in this digital world is the key innovator of any media business.
What exactly is included in your packages?
Answer: That all depends on photo, video or &more, good thing we list our packages in great detail on our website. Reference the navigation for more information.

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What is the deposit and total fee?
Answer: Real simple. Half of the total amount is the retainer fee due plus a signed contract to lock in your date. The rest is due 30 business days before, that easy.

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PHOTO FAQ’s

Will you be my actual photographer, or will it be one of your associates?
Answer: Being a small business, either Heather or Nicholas will be photographing your Event. In those instances where we get super sick or awesomely busy one of our talented and trusted associates will be there capturing your event through Heather’s creative eye. Don’t worry, we didn’t grab the first college graduate with a point and shoot; they were tested & field proven as well they have been prepared to represent Uptown Downtown as if they were the owners, Heather or Nicholas.
Do you have backup photographers who will shoot the wedding if you're sick?
Answer: We understand people get sick and our talented and trusted associates will be there capturing your event through Heather’s creative eye. They have been scrutinized and prepared to represent Uptown Downtown as if Heather or Nicholas were there. Don’t worry, we didn’t grab the first college graduate with a point and shoot; they were tested & field proven as well they have been prepared to represent Uptown Downtown as if they were the owners, Heather or Nicholas.
Will there be a second shooter or any assistants? Is there an additional fee for each (if applicable)?
Answer: Depending on the package you want, a second shooter will be present, check our packages for more information.
How long after the wedding do we get to see the photos?
Answer: To be honest, we get excited to see the awesomeness from your wedding or event that we dive right into them. During the busy days of wedding season, editing photos can be challenging. Good thing we think ahead and allow enough time for us to deliver great work, never rushed, up to 180 days after your wedding or event.

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How do you coordinate with my videographer? How do you envision working together?
Answer: Guess what? We do video too, plus photo booth and DJ. Save time, money and a headache by booking with us. If you already have another vendor, we are happy to cooperate; we have been told we work well with others.

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VIDEO FAQ’s

What type of video or film format do you use?
Answer: We are digital all the way and not only digital High Definition 1080p HD digital. With the larger file size for Video we provide our Clients a DVD with their video.
How many other weddings will you be shooting on my wedding day?
Answer: Over booking causes stress and headaches for everyone. If you have us booked, then you are the only Client we are concerned about that day.
What is your editing process?
Answer: Using the latest and greatest editing software powered by Adobe, we edit primarily in post production.
How many videographers will be filming at my wedding?
Answer: Primarily one videographer will be present during your Event as well as an assistant may be present as well.
How did you get started filming weddings and is it your main business?
Answer: With over 20 years of film production experience, mainly from local commercial production expanding Uptown Downtown to include Video was simple. We have the gear, the experience and the creative eye. Feel free to check out our work on our Video page.

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PHOTO BOOTH FAQ’s

Are there set-up and breakdown fees?
Answer: We do not charge for set-up and breakdown.
Are Props really free?
Answer: We provide an array of fun paper & wood props as available for free to our Clients. Looking for something specific, like Wedding props or maybe Darth Vader? We have that too. For a small upgrade fee you can rock 1 of the 4 Photo Booth Specialty Props Packages! Check out Photo Booth section for more information.
What makes your Photo Booth difference?
Answer: We aren’t just photographers, or designers or techies; we are all &More. From the best photo printer available, to top quality lenses and cameras we provide a professional photo booth like none other. Even better, we design custom original templates for your Photo Booth strip in most instances matching your already designed invitation/stationary. You wont find what we can do pre-made on any website and we do not charge extra for it either.
Which booth do I choose?
Answer: Depending on budget would be a great start as well as available room at your venue. If you are in a small space, the Photo Booth Studio is the best option. For the classic feel our Enclosed Photo Booth is a classy touch but you have to have room for it! Finally our Open Air Photo Booth is a unique in-house custom made Photo Booth allowing guests to see the action first hand.
Do I get prints? Are they extra?
Answer: With any of our Photo Booth rest assure by Unlimited Prints we mean unlimited. Your guests can use the Photo Booth as many times as they want; each time they get a 2×6 print, no extra charge.

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DJ/MC – FAQ’s

What equipment do you have?
Answer: We are all digital, no CDs here. With over 3,000 watts of sound and the leading DJ software & hardware we can provide you and your guests with an amazing experience. Top it off we have up lights, dance floor lighting effects and a custom monogram light for your event.
What makes you different from your competitors?
Answer: From our experience, knowledge and thoroughness we provide a classy, chic and professional approach to your Event.
How long does it take to set-up and breakdown?
Answer: Please allow at least 2 hours prior for set-up & breakdown.
Do you act as the “emcee” and make all of the announcements?
Answer: Yes we do. Our wireless microphones are one of the best so we can avoid interference, hissing and picking up other Events; and yes it happens a lot with the non-digital mics.
How involved can we be in selecting music for our event?
Answer: We prefer our Clients to approve the music for their wedding or event; a clear list will be compiled from your initial tastes and sent for review. Don’t like a track? Then we wont play it. Also, PG/radio friendly songs are always chosen by default to avoid those awkward moments.

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